Sears 0 - Lowe's 1

Well, the fridge truly bit the dust.
Yesterday was one of those days where I had one nerve left and everyone and everything was getting on it.
Not a good day. No way was I able to make a decision about whether to buy a new fridge, or call Sears and have this one repaired. A few other issues played along with my confused state of mind, not in the least the turning weather.

We tried to take the temperature in both the freezer and the refrigerator parts, and it was clear by 5pm that even though the motor was hummin', it was defrosting.

At that point I took most of my frozen food to Bug's house and filled her freezer. The rest I tossed.
Since the fridge part still felt cool, I left all the stuff in there overnight.
Having been blessed with a decent night's sleep, I woke up with a few less cobwebs in my head, and I thought I'd give Sears repairs a try.

I called the 1-800 number and weaved myself through their voice activated system, which is completely frustrating as even if you clear your throat or sniff your nose, you get the response: Sorry, would you repeat that, I did not understand."

I was finally forwarded to a breathing being, one who had a definite accent, and who's call center is probably located in Bumfuck - India somewhere.

The guy tried though, I will give him credit for that, and his English was much better that the usual yahoos that answer these calls.

He proceeded to tell me that a repair person would cost $75 to knock on my door, then a charge for diagnostic work,
Then he launched into his spiel about how I should buy a service contract for a year for a mere $299.99. IF the repair person was not able to fix my fridge, I would then receive a coupon of $500 towards a new fridge.

Let's see, that's $500, minus the $299.99, minus the service call and diagnostic costs, which probably add up to about $500.

I asked him why he thought this was such a good idea. He didn't answer.

I then asked him when they could come out and look at my fridge.

He said: "November 4th!"

I told him: "Thank you!" and hung up.

It doesn't take much for me to become a "former" customer. You basically get one chance in wowing me with your customer service, and if you don't live up to the challenge I just go to the next company.

Maybe that sounds a bit anal, but that's me.

So we decided to try Lowe's. (We haven't shopped at Home Depot for ages, since that stuff with Nardello happened)

It was raining cats and dogs, not to worry. We braved the rain and followed our noses to the sign that said: Appliances.

After ten minutes of browsing, we found what we wanted for a decent price.

We walked up to the service desk, told the fellow (Alvin) we wanted "that one" and we were interested in their 12 month, zero down, next day free delivery and pick up of old fridge, no interest credit plan.

He plugged all our information in on his computer and sent us to the credit desk to handle the application.

After 15 minutes we were done.

Point for Lowe's. They've got a new customer.

So now the stuff that is still viable and didn't rot overnight is in my laundry sink in 6 bags of ice. You know, the milk, the juice, Opa's juice (beer) the butter, the mayo....etc.

Tomorrow morning we'll have a new fridge, and we'll have to replace a whole bunch of groceries again.

Yippee!

As I said, it's raining. It's also cold. Boo came and was in a shitty mood. I let her run around for 30 minutes and then put her down. She's out. Whew.

Gasoline is down to $2.47 this morning.

My whole body still aches.

But emotionally I feel a tad better.

Which is a good thing.

Happy 27th Anniversary, Wheelie, here's your gift: a brand spanking new fridge! *lol*

SGMKJ!